Through his own therapy journey, Riley began exploring his values and what truly mattered to him. The process sparked something bigger: a desire to help others find the same sense of clarity and self-understanding.
After a fulfilling career in social work, he discovered his true calling in one-on-one sessions with clients. “People would often ask if I could be their counsellor,” he says with a smile. “It helped me realise I wanted to take that step to be able to actually support people on an ongoing basis.”
Today, as part of the Northspan team, Riley brings together empathy, experience, and a pluralistic approach that puts clients at the centre of their own healing journey. His work with both individuals and families is grounded in respect, curiosity and collaboration.
During his time as a supervisor on a national helpline, Riley spoke to young people across the country. “That experience was eye-opening,” he recalls. “Everyone’s different, yet you start to hear common themes; depression, anxiety, bullying, and body image. I learned to really listen, to understand what kids are facing right now.” Supervising other counsellors also helped him shape his own practice as he studied and began to integrate different techniques into his own style.
Guided by approaches such as Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Narrative Therapy, and Pluralism, Riley believes in offering clients a toolkit rather than a "prescription". “I see therapy as a partnership. In the first session, I explain the approaches I use, then let clients choose what resonates with them. It’s their process, not mine.”
Being trauma-informed is another cornerstone of his work. He’s deeply aware that trauma looks different for everyone. “What feels small to one person can be huge for another,” he explains. “It’s about being aware, compassionate, and helping people feel safe.”
Much of Riley’s practice today focuses on children, teens and families. He provides a calm space where his presence and understanding help clients shine. “I’ve always connected with kids,” he says. “I think it’s about helping them have a voice. Not trying to ‘fix’ things, but working with them so they feel heard.” He’s seen firsthand how powerful family communication can be when parents truly listen to their children’s experiences.
Low self-esteem, school pressure, social media comparisons, and neurodiversity are frequent topics in his sessions. Diagnosed with ADHD himself, Riley finds that sharing this part of his journey helps younger clients feel seen and understood. “They often worry that others won’t get it. I can meet them where they are.”
Outside the counselling room, balance is key. Time with his 11-month-old puppy, gym sessions, and weekly Dungeons and Dragons games keep him grounded. “D&D gives me a sense of play and creativity,” he laughs. “It’s a reminder that choice and imagination are powerful.”
As he completes his postgraduate Diploma in Counselling, Riley is focused on growth – both personal and professional. “I want to keep learning, keep connecting, and keep helping people discover what’s important to them.”
You can book an appointment with Riley by going to northspanwellbeing.org.nz.
Northspan Wellbeing
400 Lake Road, Takapuna
09 419 9853
hello@northspanwellbeing.org.nz
northspanwellbeing.org.nz
Instagram, Facebook and LinkedIn: @northspanwellbeing
