North Shore locals have a new reason to smile – The Co-operative Bank has opened its doors in Takapuna with a brand-new Customer Hub that's all about bringing better banking services to the North Shore community.  The new hub also houses national inbound and specialist operations teams to support customers across Aotearoa.

Your neighbourhood banking team
The Co-operative team at their new Takapuna Customer Hub are ready to help people bank better every day. They’re proud to be a 100% customer-owned bank, and known for their award-winning customer service.  For nine out of the last ten years the bank has won the Consumer NZ People’s Choice Award. Emma Borlase, Takapuna Customer Hub manager, says, "We're genuinely excited to be here in Takapuna and to serve our North Shore community. The new hub represents a real commitment to the area – we’re here to support locals with all their banking needs."

Helping you get set up online
One of the most popular services already proving invaluable to locals is the digital banking support. Staff are on hand to help customers navigate online banking, set up mobile apps, or simply show them the ropes with their devices.  Whether you're a long-time customer or new to the area, the team is ready to welcome you.
“We can help you learn more about online banking, and if you’re not set up already, we can help get you started. We’re committed to supporting our customers to build confidence when banking online, so that you can bank how, when and where you want to,” says Emma.
"Bring in your phone, tablet, or laptop – whatever you use – and we'll help you get comfortable with digital banking with The Co-operative. We know it can feel overwhelming, but we'll go at your pace. Many of our customers leave feeling much more confident about managing their banking online," explains Emma.

More than just branch services
What makes this hub special is that it's not operating in isolation. The facility houses branch staff and also national specialist support and inbound teams under one roof. This means North Shore residents and customers across Aotearoa benefit from both local, personalised service and access to the bank's wider expertise when needed.
It's about creating efficiency without losing that personal connection that The Co-operative Bank is known for.

A warm welcome awaits
For The Co-operative Bank, this investment in Takapuna represents confidence in the North Shore and a commitment to being part of the local community. The Co-operative team is encouraging locals to drop by and say hello, whether they're existing customers or simply curious about what the hub offers. With its focus on genuine customer care, the Takapuna Customer Hub is setting a new standard for community banking.
"We're here, we're local, and we're ready to serve. Come in and see us – we'd love to meet you and show you what we can do," says Emma.

About The Co-operative Bank  
We’re proud to be 100% New Zealand owned and 100% owned by our customers, and so we take the service we offer our customer owners seriously. We are the only bank that shares its profits directly with customers in the form of rebates when we make sufficient profit. Since 2013, we’ve shared over $24 million with customers.
Customers have voted us the winners of the Consumer People's Choice Award for four years running, making us the recipients for nine out of the last ten years.  We are also proud members of the B Corp movement, which recognises businesses that meet better standards of social and environmental performance.

The Co-operative Bank Takapuna Customer Hub is located at 491 Lake Road, Takapuna and is open Monday to Friday, 10am to 3pm.
You can contact us at takapuna@co-operativebank.co.nz or call 0800 554 554.