Buying online – What are my rights?

A client recently approached us for advice after he had bought a laptop computer online. The seller was a private individual. However, when the device was delivered it was not how it was described. The client wanted to know what rights he had.

We were able to advise the client that because the device was purchased from a private individual, then the provisions of the Consumer Guarantees Act and Fair Trading Act could not be invoked. Accordingly, we advised the client to contact the seller and try to reach a satisfactory compromise.

The Consumer Guarantees Act and Fair Trading Act cover goods and services sold by a business/retailer based in New Zealand – even if you bid at an auction. Our website (www.cab.org.nz) gives more detailed information about goods and services bought and sold online.

At the Citizens Advice Bureau,  our trained volunteers receive questions and queries from a wide range of clients. Questions may relate to tenancy issues, consumer rights, employment, migrant information, budgeting, family and personal issues or simple things like where you can find a social event. Our advice is given free and is confidential. We empower our clients by giving them access to information, options and support which will meet their needs.

If you have any questions relating to any issues, give CAB a call or check out the vast amount of information on our website (www.cab.org.nz).

In CAB Browns Bay and Northcote branches, we welcome New Migrants to book for our free Settlement Information service. We have Chinese and Korean speakers on duty every week. Clients are welcome to phone us with their questions or call in for a face-to-face discussion.

Our Justice of the Peace is present every week day; hours vary from day to day so please check our website or call to confirm JP attendance hours. You can also follow our  Facebook page for updates or more information.

Citizens Advice Bureau – Hours: 9.00am to 4.30pm. Phone: 0800 367 222
Website: www.cab.org.nz
Facebook: www.facebook.com/CABNorthshore


Issue 91 September 2018